The Basics
Serving disabled voters is usually not any different than serving most citizens. Good service is based upon being polite, respectful, and paying attention to voters' needs. Following are additional basics that apply to all voters--but can be especially helpful to disabled voters and older adults.

- Don't make assumptions about a person's ability to make an informed vote based on appearance, age, or apparent disability. Also, don't assume who will or won't need assistance.
- Some people may need more time to process information for a variety of reasons--don't rush them or show impatience.
- If a voter is having difficulty understanding instructions or answering a question, try saying the instructions differently rather than repeating the same phrase over and over. You may also try showing the voter what you mean while speaking. For example, point to the line where you want them to sign, while explaining the procedure.
- It may be helpful or necessary to touch a person’s shoulder or arm to get their attention. However, do not grab, pull, or tap a person from behind! Most people do not prefer to be approached from behind and can be startled. People with certain types of disabilities may find this to be upsetting.
- Always ask permission to touch or move a voter’s personal items. Doing so is considered polite and respectful. People with certain types of disabilities may find it upsetting to have their belongings moved or touched
- Body language can be as important as what we say. Good eye contact, open hands, and leaning towards people puts them at ease. This can be especially helpful when a voter is frustrated or stressed.