Disability Awareness
and Poll Workers

The Basics

Serving disabled voters is usually not any different than serving most citizens. Good service is based upon being polite, respectful, and paying attention to voters' needs. Following are additional basics that apply to all voters--but can be especially helpful to disabled voters and older adults.

• Don't make assumptions about a person's ability to make an informed vote based on appearance, age, or apparent disability. Also, don't assume who will or won't need assistance.
• Some people may need more time to process information for a variety of reasons--don't rush them or show impatience.
• If a voter is having difficulty understanding instructions or answering a question, try saying the instructions differently rather than repeating the same phrase over and over. You may also try showing the voter what you mean while speaking.  For example, point to the line where you want them to sign, while explaining the procedure.
• It may be helpful or necessary to touch a person’s shoulder or arm to get their attention. However, do not grab, pull, or tap a person from behind!  Most people do not prefer to be approached from behind and can be startled.  People with certain types of disabilities may find this to be upsetting.
• Always ask permission to touch or move a voter’s personal items.  Doing so is considered polite and respectful. People with certain types of disabilities may find it upsetting to have their belongings moved or touched
• Body language can be as important as what we say. Good eye contact, open hands, and leaning towards people puts them at ease. This can be especially helpful when a voter is frustrated or stressed.

Wheelchair Users and Other Mobility Conditions

• The wheelchair is part of a person’s body space. Remember not to grab or lean on an a person's wheelchair. This also applies to walkers, canes, or any other device that is used for mobility.
• Never push a wheelchair without first getting permission from the wheelchair user!  If someone is having obvious difficulty, such as getting over a threshold or pushing a door open, ask the person if they need help. Also ask how you should assist them when pushing a wheelchair--especially if moving over a threshold!
• Keep the “path of travel” clear. Wheelchair users need to have a clear path to the ballot box, tables, etc. For instance, keep folding chairs pushed close to tables when not in use.
• People who use walkers, canes, braces, or have conditions that cause fatigue may need a place to sit while waiting in line to vote.  A simple folding chair will meet this need.

Bindness/Low Vision

• Identify yourself. A simple “Hi, I’m Mary, and I am a poll worker,” assures the voter that they are working with the right person.
• Provide specific directions to locations. Instead of “the accessible ballot marking device is at the back of the room,” say, “we have an accessible ballot marking device about 20 feet to your right in the back of the room.”
• If asked to guide a blind person, offer your arm, elbow, or shoulder. When moving, describe what is on the path ahead. Example: “We are moving through a doorway and taking a right down a hallway.”  Let the person know when you are leaving. Example: “I’m going to return to the front area now unless you would like me to stay.” Feel free to offer guiding assistance to blind voters but accept their decision to move throughout the voting area without assistance.

Hearing Loss/Deafness

• When a companion or interpreter is present to help with communication, make eye contact with and address your instructions or questions to the voter.
• Two-way communication can occur by nodding, gesturing, or writing notes.
• If a voter uses lip reading for communication, make sure your face and mouth remain in clear view of the voter. If you point to something such as a different area in the room or to some preprinted information, don't look away or at the item you are discussing while speaking.
• Lip reading does not require you to speak slowly or over enunciate. Doing this actually makes lip reading more difficult.  Simply speak clearly at a normal rate of speech.
• Speak at a regular volume to people wearing hearing aids or cochlear implants unless they ask you to speak louder. These devices are generally tuned for average volume.